Support
Write to us. A person reads every message, and we usually answer within two working days.
support@kliplo.appSomething wrong with a cut? You can also tap Report a problem in the app, so we know which screen you came from.
Which phones does Kliplo work on?
iPhone with iOS 18 or later.
Where are my videos?
Your clips, drafts and finished videos are stored in the app on your iPhone. When you save a video, a copy goes to your camera roll. Your original clips are never changed.
Is my video uploaded?
No. The video files stay on your iPhone. To make the cut, the app sends the sound of your takes, the words you say and a few small still frames through our server for AI processing. See the Privacy Policy for details.
The cut kept a retake or cut too much. What can I do?
Open the video in the editor: you can trim, move or swap takes, and tap a word in the script to jump to it. Then tap Report a problem, so we can make the next cut better.
Saving takes long or stops
Keep Kliplo open while it saves, and make sure your iPhone has free space. You can free up space in Profile › Storage.
How do I cancel my subscription?
The app is free during the beta, so there is nothing to cancel. Once paid plans exist: subscriptions are handled by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose Kliplo. Cancel at least 24 hours before it renews.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
How do I delete my account?
In the app, open Profile and tap Delete account. This deletes your account and the data about your videos on our server. Videos on your iPhone stay until you delete them or the app. You can also e-mail us and we will do it for you.